In Site Settings, go to Built-in services and click Connect in the Loyalty Program section.

Click Start to set up the loyalty program.

By default, the loyalty program is disabled. After activating the feature, you also need to enable it in the settings.

In the loyalty program settings, set the status to Enabled and save the changes.

The loyalty program is now active and ready to use.

To open the loyalty program dashboard, go to the Product Catalog and click Loyalty Program in the menu on the left.

To add a new loyalty program level, click Add level.

Fill in the basic settings:

• Name — the name of the new loyalty level.
• Condition — the total purchase amount a customer needs to reach to qualify for this level.
• Discount percentage — the discount available to customers at this level.
• Level status — active or archived.

In the additional settings, add a short and full description of the level, then select a color and icon. They will be displayed in the customer account.

The general loyalty program settings define the rules that apply to all levels. Click Configure to change the program rules.

Clicking Configure opens the loyalty program settings. Make sure to save the level before opening the settings, otherwise it will not be created.

In the settings, you can change the loyalty program status, purchase total calculation method, level transition rule, and transition delay.

Customers can move to a new level immediately, after one or two days, or after one week. Select the option that works best for your store.

Once added, the level automatically appears in the list of loyalty program levels.

Levels are sorted automatically by the total purchase amount condition.

To edit a level, click the pencil icon.

To delete a level, click the trash icon.

The loyalty program settings provide two rules for moving customers to a new level:

• the order status changes to Paid;
• the order status is manually set to Completed.

If "The order status changes to Paid" is selected, the customer is enrolled in the loyalty program automatically. Level changes also happen automatically when the customer's total purchase amount reaches the condition specified in the level settings.

When the loyalty program is active, its details are displayed and applied in the cart immediately. For example, the customer will see:

• the total price of the items;
• the loyalty program discount;
• the total after the discount.

If “The order status is manually set to ‘Completed’” is selected, you need to change the order status in the online store to enroll the customer in the loyalty program.

For example, a customer places their first order on the website. To add them to the loyalty program, go to Orders and select Completed in the Order status field.

After that, when the customer adds products to the cart and starts placing a new order, they will see their loyalty program information.