How to Connect Data Collection Forms to Bitrix24
Automatically send leads to Bitrix24 CRM and manage orders, customers, and sales workflows from a single platform.
Connecting Bitrix24 to Tilda via the app
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Connecting Bitrix24 to Tilda manually
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Connecting Bitrix24 hosted on your own domain
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Connecting Bitrix24 to Tilda via the app
Sign up for Bitrix24 or log in to your existing account.
On the Bitrix24 homepage: the "START FOR FREE" button in the upper right corner.
In your Bitrix24 account, select Applications → Market from the side menu. Enter Tilda Publishing Forms in the search bar, open the app, and click install.
Important: Starting January 1, 2021, Bitrix24 changed the App Market policy, making app installation available only on paid subscription plans.

If you’re using a free plan, you can connect Bitrix24 using a webhook instead.
If you can’t find the Tilda app in the list, it may not be available in your country. In this case, you’ll need to connect the service manually.
A pop-up with the list of permissions the application requests will appear on the screen. Also, you need to select the checkboxes for the Terms of Use and Privacy Policy of the service. Once ready, click "Install."
In Bitrix24: the "INSTALL" button at the bottom of the "Install Tilda Publishing Forms" modal window.
On Tilda, go to Site Settings → open the Forms tab → Data Collection Services → Customer Relationship Management (CRM) → select Bitrix24.

The integration setup page will open. Enter your Bitrix24 subdomain in the "Bitrix24 Subdomain" field and click "Add".
After that, you will see Bitrix24 in the list of connected data collection services for your website.

Open its Settings and click the "Connect" button. This step is required to test and activate the integration.
"Data collection info: Bitrix24": the "Connect" button under "SERVICE IS NOT CONNECTED".
Once the connection is successful, the page with all integration settings will open. Here you can select the form’s lead status, assign a user responsible for leads, and specify the lead source type.
Bitrix24 integration settings: fields for "STATUS", "RESPONSIBLE", "SOURCE", checkboxes under "ADDITIONAL SETTINGS", and "SUBMISSION SUBJECT".
Save the changes you’ve made. Now you can connect the data collection service to the online forms on your website.

To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page on Tilda.
Important integration limitation:

If the connection is not used for one month, it will be automatically deactivated. To prevent this, you must submit data through the connected form at least once a month.

Alternatively, on Tilda, go to Site Settings → Forms and click Settings next to the connected Bitrix24 service.

The integration details page will open. If you see a "Connect" button there, click it to reactivate the integration.
Connecting Bitrix24 to Tilda manually
Log in your personal account, click "Applications" and open the "Developer resources" tab.
The developer resources window will open. Select "Other".
In Bitrix24 under "Developer resources": the "Other" card at the bottom of the window.
Select the "Local application" type in the next step.
In Bitrix24, the "Local application" option in the "Other" window under developer resources.
Fill in the form with data as follows:

  • Local application: Server
  • Select the "Script only (no user interface)" checkbox
  • Important! In the "Your handler path" field, specify the link: https://tilda.cc/projects/forms/bitrix/
  • Assign permissions: CRM and Users

Save the changes.
In Bitrix24, the "Server" option, the "Script only (no user interface)" checkbox in "Local application", and permissions in "Assign permissions".
Once you’ve clicked the "Save" button, you’ll get to the page where you can receive the data required for integration: Application ID and Application key. You’ll need to copy and paste these keys on Tilda.
In Bitrix24, the "Application ID (client_id)" and "Application key (client_secret)" fields, and the "Script only (no user interface)" checkbox in the "Local application" window.
On Tilda, go to Site Settings → Forms → Customer Relationship Management (CRM) → Bitrix24.
Site Settings → Forms: "Bitrix24" under "CUSTOMER RELATIONSHIP MANAGEMENT (CRM)".
The integration setup will open. Click "Manually."
"Data collection setup: Bitrix24": the "manually" link below the "BITRIX24 SUBDOMAIN" field.
Fill in the "Subdomain," "App ID," and "App Secret" fields. Click "Add," and in the following step also click "Add."
To complete the service setup, select its Status, Responsible User, Source, and Submission Subject, then save your changes.

Now you can connect the data collection service to the forms on your website.

To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page.
How To Modify The Submission Subject
You can change the submission subject in the Site Settings → Forms → "Settings" button next to the data collection service. Modify the "Submission Subject" field.
Bitrix24 integration settings: "SUBMISSION SUBJECT" section with available variables and the "NAME IN THE LIST" field.
In the subject field, you can paste your own text, system variables, and variables' values in the {{name}} format where "name" is the variable name.
Connecting Bitrix24 hosted on your own domain
To connect your custom domain in the Bitrix24 integration settings, open the drop-down menu in the Bitrix24 domain field and select Own domain. Enter your domain name in the field.
Bitrix24 integration settings: the domain type drop-down in the "Enter your Bitrix24 domain" field, the "Registration region" drop-down, and the "manually" link.
After selecting Own domain, an additional Registration region field will appear. Select the country where your Bitrix24 account was registered. Available regions include Russia, Belarus, Kazakhstan, and World.
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