Help Center
How to Connect Data Collection Forms to Bitrix24
Automatically send leads to Bitrix24 CRM and manage orders, customers, and sales workflows from a single platform.
Connecting Bitrix24 to Tilda via the app
Sign up for Bitrix24 or log in to your existing account.
In your Bitrix24 account, select Applications → Market from the side menu. Enter Tilda Publishing Forms in the search bar, open the app, and click install.
Important: Starting January 1, 2021, Bitrix24 changed the App Market policy, making app installation available only on paid subscription plans.
If you’re using a free plan, you can connect Bitrix24 using a webhook instead.
If you’re using a free plan, you can connect Bitrix24 using a webhook instead.
If you can’t find the Tilda app in the list, it may not be available in your country. In this case, you’ll need to connect the service manually.
A pop-up with the list of permissions the application requests will appear on the screen. Also, you need to select the checkboxes for the Terms of Use and Privacy Policy of the service. Once ready, click "Install."
On Tilda, go to Site Settings → open the Forms tab → Data Collection Services → Customer Relationship Management (CRM) → select Bitrix24.
The integration setup page will open. Enter your Bitrix24 subdomain in the "Bitrix24 Subdomain" field and click "Add".
The integration setup page will open. Enter your Bitrix24 subdomain in the "Bitrix24 Subdomain" field and click "Add".
After that, you will see Bitrix24 in the list of connected data collection services for your website.
Open its Settings and click the "Connect" button. This step is required to test and activate the integration.
Open its Settings and click the "Connect" button. This step is required to test and activate the integration.
Once the connection is successful, the page with all integration settings will open. Here you can select the form’s lead status, assign a user responsible for leads, and specify the lead source type.
Save the changes you’ve made. Now you can connect the data collection service to the online forms on your website.
To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page on Tilda.
To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page on Tilda.
Important integration limitation:
If the connection is not used for one month, it will be automatically deactivated. To prevent this, you must submit data through the connected form at least once a month.
Alternatively, on Tilda, go to Site Settings → Forms and click Settings next to the connected Bitrix24 service.
The integration details page will open. If you see a "Connect" button there, click it to reactivate the integration.
If the connection is not used for one month, it will be automatically deactivated. To prevent this, you must submit data through the connected form at least once a month.
Alternatively, on Tilda, go to Site Settings → Forms and click Settings next to the connected Bitrix24 service.
The integration details page will open. If you see a "Connect" button there, click it to reactivate the integration.
Connecting Bitrix24 to Tilda manually
Log in your personal account, click "Applications" and open the "Developer resources" tab.
The developer resources window will open. Select "Other".
Select the "Local application" type in the next step.
Fill in the form with data as follows:
Save the changes.
- Local application: Server
- Select the "Script only (no user interface)" checkbox
- Important! In the "Your handler path" field, specify the link: https://tilda.cc/projects/forms/bitrix/
- Assign permissions: CRM and Users
Save the changes.
Once you’ve clicked the "Save" button, you’ll get to the page where you can receive the data required for integration: Application ID and Application key. You’ll need to copy and paste these keys on Tilda.
On Tilda, go to Site Settings → Forms → Customer Relationship Management (CRM) → Bitrix24.
The integration setup will open. Click "Manually."
Fill in the "Subdomain," "App ID," and "App Secret" fields. Click "Add," and in the following step also click "Add."
To complete the service setup, select its Status, Responsible User, Source, and Submission Subject, then save your changes.
Now you can connect the data collection service to the forms on your website.
To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page.
Now you can connect the data collection service to the forms on your website.
To do this, open the page with a form, go to the Content tab of the form block, select Bitrix24, then save the changes and republish the page.
How To Modify The Submission Subject
You can change the submission subject in the Site Settings → Forms → "Settings" button next to the data collection service. Modify the "Submission Subject" field.
In the subject field, you can paste your own text, system variables, and variables' values in the {{name}} format where "name" is the variable name.
Connecting Bitrix24 hosted on your own domain
To connect your custom domain in the Bitrix24 integration settings, open the drop-down menu in the Bitrix24 domain field and select Own domain. Enter your domain name in the field.
After selecting Own domain, an additional Registration region field will appear. Select the country where your Bitrix24 account was registered. Available regions include Russia, Belarus, Kazakhstan, and World.
Unfortunately, this is not supported at the moment.
However, you can try connecting it using a webhook: https://help.tilda.cc/formswebhook
However, you can try connecting it using a webhook: https://help.tilda.cc/formswebhook
Make sure you specify variables for each form field in the page editor: Open the Content tab → select the required field → Variable name. Use Latin letters for variable names, for example: City, age, name, etc.
Important: Ensure that the field titles match those defined in Bitrix24.
Important: Ensure that the field titles match those defined in Bitrix24.
Yes, you can. You need to complete the full integration process for each website separately, as described in this guide. You can also learn more about how the received data is displayed in the Bitrix24 support documentation.
In Bitrix24, you can choose a working mode that determines whether incoming website submissions are saved in the Deals or Leads section.
In Simple CRM mode, submissions are saved as Deals. In Classic CRM mode, they are saved as Leads.
In Simple CRM mode, submissions are saved as Deals. In Classic CRM mode, they are saved as Leads.
